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Wednesday, October 16, 2024

Chesapeake Treasurer's Office addresses e-check system errors

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City Of Chesapeake | City Of Chesapeake website

City Of Chesapeake | City Of Chesapeake website

The Chesapeake Treasurer's Office has acknowledged that the e-check system used by taxpayers to make payments to the City of Chesapeake intermittently produced an error message during transaction processing or scheduling. Bank of America and their third-party vendor believe the issue has been resolved.

Taxpayers encountering continued errors have several alternative payment methods available:

- Online with a credit card

- Online through personal bank setups for online bill pay

- By mailing in payments, postmarked no later than the bill’s due date (using the “credit card bill number” for this option)

- In person at one of four Treasurer’s Office locations

- Using the 24/7 drop box located at all four Treasurer’s Office locations

For questions or concerns regarding the e-check system, taxpayers are advised to email the City Treasurer's Office for assistance from a representative.

City of Chesapeake

306 Cedar Road

Chesapeake, VA 23322

Phone: 757-382-2489

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